Refund Policy

Your Satisfaction is Our Priority

At SilkenFrame.com, we take pride in delivering high-quality silk arts. However, if something isn’t quite right, we’re here to make things right.

1. When Can You Request a Refund?

  • Your order arrives damaged or defective.
  • You received the wrong item.

💬 Let us know within 7 days of receiving your order, and we’ll sort it out.

2. Items That Can’t Be Refunded

  • Customized or personalized silk art.
  • Products that have been used, altered, or damaged after delivery.
  • Items without their original packaging or proof of purchase.

3. How to Request a Refund

Getting a refund is easy:

  • Reach out to us at support@silkenframe.com or call +91 962 962 8679.
  • Share your order details and let us know what went wrong.
  • If needed, please provide clear photos of the item.
  • Once approved, we’ll guide you on the return process.

4. Refund Timeline

Once we’ve received and inspected the returned item, we’ll:

  • ✅ Approve your refund and process it within 7-10 business days.
  • ✅ Refund the amount directly to your original payment method.

5. Haven’t Received Your Refund Yet?

If your refund seems delayed:

  • Check your bank account or payment platform.
  • Contact your credit card provider (it may take some time for the refund to appear).
  • If you’re still unsure, feel free to contact us — we’re always here to help!

6. Need an Exchange Instead?

We’re happy to replace damaged or incorrect items. Just let us know, and we’ll send you a new one.

7. Contact Us

For any questions or concerns about refunds or exchanges, reach out to us at:

📧 support@silkenframe.com

📞 +91 962 962 8679

We’re here to ensure your SilkenFrame experience is smooth and satisfying!