Refund Policy
Your Satisfaction is Our Priority
At SilkenFrame.com, we take pride in delivering high-quality silk arts. However, if something isn’t quite right, we’re here to make things right.
1. When Can You Request a Refund?
- Your order arrives damaged or defective.
- You received the wrong item.
💬 Let us know within 7 days of receiving your order, and we’ll sort it out.
2. Items That Can’t Be Refunded
- Customized or personalized silk art.
- Products that have been used, altered, or damaged after delivery.
- Items without their original packaging or proof of purchase.
3. How to Request a Refund
Getting a refund is easy:
- Reach out to us at support@silkenframe.com or call +91 962 962 8679.
- Share your order details and let us know what went wrong.
- If needed, please provide clear photos of the item.
- Once approved, we’ll guide you on the return process.
4. Refund Timeline
Once we’ve received and inspected the returned item, we’ll:
- ✅ Approve your refund and process it within 7-10 business days.
- ✅ Refund the amount directly to your original payment method.
5. Haven’t Received Your Refund Yet?
If your refund seems delayed:
- Check your bank account or payment platform.
- Contact your credit card provider (it may take some time for the refund to appear).
- If you’re still unsure, feel free to contact us - we’re always here to help!
6. Need an Exchange Instead?
We’re happy to replace damaged or incorrect items. Just let us know, and we’ll send you a new one.
7. Contact Us
For any questions or concerns about refunds or exchanges, reach out to us at:
📧 support@silkenframe.com
📞 +91 962 962 8679
We’re here to ensure your SilkenFrame experience is smooth and satisfying!