Shipping Policy

Effective Date: April 30, 2025

At SilkenFrame.com, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the details regarding our shipping timelines, costs, and procedures.

1. Processing Time

• Orders are typically processed within 1-4 business days from the date of purchase.
• For custom-designed or personalized products, processing may take 5-10 business days depending on design complexity.
• Orders are processed only on business days (Monday to Saturday, excluding public holidays).

2. Shipping Methods and Timelines

• Domestic Shipping (Within India): Estimated delivery time is 1-4 business days after processing.
• International Shipping: Estimated delivery time is 10-20 business days after processing, depending on your destination and customs clearance.
• Delivery timelines are approximate and may vary due to unforeseen circumstances such as weather conditions, customs delays, or courier service disruptions.

3. Shipping Charges

• We offer free shipping across India on all orders.
• For international orders, shipping charges will be calculated at checkout based on the destination and package weight.
• Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.

4. Tracking Your Order

• Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package.
• If you experience issues tracking your shipment, please contact us via email or WhatsApp.

5. Delivery Issues

• Check your tracking link for updates if your order is delayed.
• If the issue persists, contact our support team within 7 days of the estimated delivery date.

6. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
• We will assess the situation and provide a suitable solution, such as a replacement or refund.
• For lost packages, we will work with the courier service to resolve the issue.

7. Incorrect Shipping Information

• Please ensure your shipping details are accurate before confirming your order.
• We are not responsible for undelivered packages due to incorrect addresses provided by the customer.
• If you identify an error in your address, please contact us immediately.

8. International Shipping Disclaimer

• International customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.
• Delivery times may vary due to customs procedures beyond our control.

9. Contact Us

For any questions or concerns regarding your order or this Shipping Policy, please reach out to us at:

SilkenFrame

Email: support@silkenframe.com

Phone: +91 962 962 8679